Note: When Using the Swing, Make Sure That the Seat Belt is Fastened Securely
4-in-1 Multifunctional Set: This cute and bright 4-in-1 playing set offers 4 functions: smooth slide, safe swing, basketball hoop and climbing ladder, which is intended for indoor and outdoor use. It can develop kids' hand-eye coordination ability and balance ability, and is the perfect gift for kids.
Safe Material & Stable Base: Made from environmentally friendly PE material, this 4-in-1 playing set is non-toxic and durable. And it has passed ASTM certification to ensure the safety of kids. The delicate butterfly base can be weighted down with sand or water (not included) to increase stability and is less prone to dumping and shaking.
Smooth Slide & Safe Swing: The extended buffer zone increases the cushioning force in the slide and prevents the kid from being hurt when rushing out of the slide. The widened seat with T-shaped forward leaning protection and safety belt design is strong enough to withstand 110 pounds. And the fully open ladder allows enough space for the soles of the children's feet when climbing.
Fun Basketball Hoop: Our set includes a small size basketball. Your kids can make use of the basketball hoop to experience shooting, ball picking, running, jumping and other sports, which can enhance the kid's motor nerve and physical development abilities. And you can easily take it off when not using it.
Intimate Design & Easy to Assemble: There are letter patterns on the ladder to prevent kids from slipping. And our set doesn't have any burrs to protect your kid's delicate skin and avoid injuries during playing. You can easily assemble it in a short time according to our instructions.
The slide way is scientifically proportioned, so that the kid will naturally slide along the center line of the slide. The extended buffer zone increases the cushioning force in the slide way.
1.How do I contact Costzon regarding my order?
Whatever happens to your order, you can contact us via firstname.lastname@example.org. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2.When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
3.What shipping methods do you offer?
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
4.What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of Costzon, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5.How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $17.6 as a recall fee for each package. Please refer to the Return Policy for additional information.
6.What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
7.What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Costzon with proof of the damage in detail as this will assist us in processing your order refund.
8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Costzon to process your refund.
11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from costzon.com
The Costzon guarantee is simple: provide customers with 100% satisfaction with of our Costzon branded items and services. If you are not happy with our service or product or in need of help, drop us an email to email@example.com and we won't stop working until you're satisfied.
We offer a 90-day return guarantee:
Costzon has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Costzon to life. If you receive any item not meeting expectation in 90 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.
We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 48 hours and will help and guide for many years to come.
We guarantee your privacy will be respected: