BABY JOY 2 PC Kids Carry On Luggage Set, 12" Backpack & 18" Toddler Suitcase
The combination of unique astronaut pattern and stylish appearance is popular with children. In addition, the space background makes the luggage set much more realistic and appeals to your kids, which is an ideal gift at Christmas, on Thanksgiving and birthday, etc.
Made of selected ABS material, the carry on luggage set features hard shell for long-term use and is not easy to deform. Plus, The surface of the suitcase has been covered with upgraded frosted film, which is resistant to abrasion and scratch to withstand any movement. Besides, the product can be used with peace of mind due to the ASTM certification.
This set includes a 18" luggage and 12" backpack, providing sufficient space for kids to store clothes, books, toys and other personal items. Moreover, the reasonable space arrangement in the suitcase facilitates storage and classification of travel essentials. Two-way zippered design helps kids open and close the luggage smoothly.
The luggage comes with 4 rotating casters for great mobility, thus your little one can move it to anywhere without effort. Besides, the retractable handle can be adjusted to different heights as needed. The carrying handle is designed for easy grip and widened backpack straps reduce the pressure on the kid shoulders effectively.
Perfect Size & Portable Design: With the suitcase size of 13" x 8.5" x 20" - 38.5" (L x W x H) and backpack size of 10" x 4" x 12.5" (L x W x H), this 2 pieces luggage set is a great option for kids when they want to travel or go to school. It weighs only 6 lbs in total, which is suitable for flights, weekend trips, summer camps, sleep overs, etc.
1.How do I contact Costzon regarding my order?
Whatever happens to your order, you can contact us via firstname.lastname@example.org. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2.When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
3.What shipping methods do you offer?
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
4.What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of Costzon, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5.How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $17.6 as a recall fee for each package. Please refer to the Return Policy for additional information.
6.What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
7.What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Costzon with proof of the damage in detail as this will assist us in processing your order refund.
8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Costzon to process your refund.
11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from costzon.com
The Costzon guarantee is simple: provide customers with 100% satisfaction with of our Costzon branded items and services. If you are not happy with our service or product or in need of help, drop us an email to email@example.com and we won't stop working until you're satisfied.
We offer a 90-day return guarantee:
Costzon has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Costzon to life. If you receive any item not meeting expectation in 90 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.
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